Cookie Policy

Last updated: 26 June 2026
Effective date: 26 June 2026

1. Introduction

This Cookie Policy explains how R&G Dental and Implant Surgery (“R&G Dental”, “we”, “us” or “our”) uses cookies and similar technologies on:

https://www.rgdental.co.uk/

It explains what these technologies are, why we use them, how they may process information, and how you can accept, reject or change your choices.

This Cookie Policy should be read alongside our Privacy Policy.

A current technical list of the cookies and similar technologies detected on our website is provided in the Cookie Declaration section of this page.

2. What are cookies and similar technologies?

Cookies are small text files stored on your computer, smartphone, tablet or other device when you visit a website. They can help a website recognise your browser or device, remember preferences, maintain security and understand how the website is used.

We may also use similar technologies, including:

• pixels that measure website visits, interactions and advertising performance;
• local storage and session storage used by your browser to store limited information;
• identifiers used to distinguish website sessions, browsers or devices;
• tags that help measure advertising referrals and completed website actions.

In this policy, we refer to these technologies collectively as “cookies”.

3. Categories of cookies we use

We organise cookies and similar technologies into the following categories.

Necessary cookies

Necessary cookies are required for the website to operate securely and correctly. They may support functions such as:

• website security;
• network and session management;
• storing your cookie-consent choices;
• maintaining essential website functionality;
• enabling services that you have specifically requested.

Necessary cookies cannot be switched off through our preference centre because the website may not function correctly without them.

Analytics cookies

Analytics cookies help us understand how visitors use our website. They may collect information such as:

• pages visited;
• session duration;
• general traffic sources;
• browser and device type;
• website interactions;
• technical performance information.

We use this information to understand visitor journeys, improve website performance and usability, and measure the effectiveness of our website and advertising campaigns.

Analytics cookies are activated only when you give consent.

Our analytics providers may include Google Analytics.

Marketing cookies

Marketing cookies and similar technologies help us:

• measure advertising performance;
• attribute website visits, enquiries or bookings to advertising campaigns;
• understand which advertisements led visitors to the website;
• create or measure advertising audiences;
• display more relevant advertising where permitted.

These technologies may be provided by advertising partners such as Google and Meta.

Marketing technologies used on the website may include Google Ads tracking, advertising click identifiers, Meta Pixel and related browser-storage technologies.

Marketing cookies are activated only when you give consent. Rejecting Marketing cookies will not prevent you from accessing or using the main features of the website.

Personalisation cookies

Personalisation cookies may remember choices such as language, region or interface preferences and provide enhanced website functionality.

Where Personalisation cookies are not strictly necessary, they are activated only when you give consent.

We may not use cookies in this category at all times. The Cookie Declaration shows the technologies currently detected on the website.

4. Information processed through cookies

Depending on the technology used and the choices you make, cookies and similar technologies may process information including:

• IP address;
• approximate geographic location derived from an IP address;
• browser type and version;
• device and operating-system information;
• pages visited and website interactions;
• referral source;
• advertising campaign information;
• cookie, browser, session or device identifiers;
• date and time of visits;
• consent preferences.

Some information may be processed by third-party service providers integrated into the website. Those providers process information according to their own privacy policies and contractual obligations.

The Cookie Declaration identifies the technologies currently detected on the website and provides provider information where available.

5. Health and special-category information

R&G Dental processes dental and health information when providing clinical, appointment and patient-care services, as explained in our Privacy Policy.

However, our analytics and advertising technologies are not intended to receive:

• dental or medical information;
• the contents of clinical communications;
• treatment notes;
• symptoms or diagnoses;
• other special-category personal data.

We configure our website tracking systems to avoid sending sensitive dental or medical information to analytics and advertising providers.

Please use the appropriate booking, appointment or clinical communication channels when providing information relating to your dental care.

6. Why we use cookies

We use cookies and similar technologies to:

• operate and secure the website;
• remember your consent preferences;
• understand how visitors use the website;
• identify technical issues;
• improve website performance and user experience;
• measure advertising performance;
• understand which campaigns generated website visits or enquiries;
• support lawful advertising and conversion measurement.

7. Legal basis for using cookies

Strictly necessary cookies are used where they are required to operate the website securely or provide a service that you have requested.

We ask for your consent before activating non-essential technologies, including:

• Analytics cookies;
• Marketing cookies;
• non-essential Personalisation cookies.

You may refuse optional cookies without losing access to the main functions of the website.

You can withdraw or change your consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before your consent was withdrawn.

8. How we obtain and manage consent

When you first visit our website, a cookie-consent banner is displayed.

Before you make a choice, non-essential Analytics, Marketing and Personalisation technologies remain disabled.

You may:

• accept all optional cookies;
• reject all optional cookies;
• choose individual categories through Preferences;
• change or withdraw your choices later.

We do not use pre-selected optional categories or treat continued browsing as consent.

You can reopen the preference centre at any time by selecting the Cookie Preferences link available on the website.

9. Consent records

We maintain records of cookie-consent choices so that we can demonstrate how and when consent was obtained.

These records may include:

• consent identifier;
• date and time;
• website domain;
• page URL;
• country or region;
• categories accepted or rejected;
• consent status;
• policy version in effect.

Consent records may be retained for up to five years for compliance and evidential purposes.

Your consent preferences may also be stored on your device for the period configured in our consent-management platform. You can change those preferences at any time.

10. Advertising identifiers and campaign attribution

When Marketing cookies are accepted, we may store or process advertising identifiers such as:

• Google advertising click identifiers;
• Meta browser identifiers;
• referral and campaign parameters;
• first-party attribution information stored in cookies or browser storage.

These identifiers help us understand whether an advertisement contributed to a website visit, enquiry or booking.

They are not intended to contain dental or clinical information.

11. Third-party providers

Depending on your consent choices, our website may use services provided by organisations including:

• Consent Pro by Finsweet, for cookie-consent management;
• Google Analytics, for website analytics;
• Google Ads, for advertising measurement and campaign attribution;
• Meta, including Meta Pixel, for advertising measurement;
• Webflow, for website hosting and functionality.

The exact providers and trackers currently detected are shown in the Cookie Declaration.

Third-party providers may process information in countries outside the United Kingdom. Where required, appropriate contractual or legal safeguards are used for international transfers.

12. Cookie Declaration

The Cookie Declaration displayed on this page provides the current technical inventory of cookies and similar technologies detected on the website.

It may include:

• provider name;
• cookie or tracker name;
• category;
• purpose or description;
• type;
• retention period;
• link to the provider’s privacy information.

The declaration may change when we add, remove or update website technologies.

13. Managing cookies through your browser

You can also manage or delete cookies using your browser settings.

Instructions are available from commonly used browsers, including:

• Google Chrome;
• Mozilla Firefox;
• Apple Safari;
• Microsoft Edge.

Blocking all cookies through your browser may affect website functionality, including features that depend on necessary storage.

Browser settings do not replace the Cookie Preferences controls available on our website.

14. Do Not Track signals

Some browsers transmit a Do Not Track signal.

There is currently no universally accepted standard governing how websites must respond to these signals. Our website may not automatically respond to a Do Not Track signal.

You should use our Cookie Preferences centre to control Analytics, Marketing and Personalisation technologies.

15. Changes to this Cookie Policy

We may update this Cookie Policy when:

• website technologies change;
• service providers change;
• our use of cookies changes;
• legal or regulatory requirements change;
• we improve our consent-management processes.

The “Last updated” date will be changed when the policy is revised.

Where appropriate, we may display a notice or ask visitors to renew their consent following a material change.

16. Contact information

R&G Dental and Implant Surgery
91 Lapwing Lane
West Didsbury
Manchester
M20 6UR
United Kingdom

Privacy enquiries: admin@rgdental.co.uk

We intend to replace this with privacy@rgdental.co.uk once the dedicated privacy mailbox has been created.

For information about how we process personal information more generally, please read our Privacy Policy.

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